Return & Exchange Policy
- Refunds for store credit only
- All returns/exchanges must have a valid reason. (ex. Size, Defect)
- Sale items - exchange only
- If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
- You will have 15 days from delivery of your package to file a return claim with customer service.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know the next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
- If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
To begin processing any type of return, please contact our Customer Service team during business hours and provide your name, the order number, and the reason for returning the product.
You will be responsible for paying postage on any returns or exchanges.
We do not offer refunds.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing firstname.lastname@example.org anytime or by calling 619-625-6684 during business hours(Pacific Standard Time).
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department by emailing email@example.com anytime or by calling 619-625-6684 during business hours(Pacific Standard Time).